I have been a user of Truphone for over a year now and have come to really enjoy their service.  Lately they have not worked well with GrandCentral but Truphone Customer Service and Tech team have solved my issues.

Thanks Truphone!

During my latest travels overseas I rented as always an Avis vehicle. It was a Hyundai van that had what I needed, seats to fit my family. We took an overnight trip to Northern Israel and the Kinneret. It was a great trip, except on the way home we hit a snag. Traveling with 2 babies we made many a stop for a crying baby or a diaper change. At the end of one of these many stops we changed diapers, purchased lots of snacks and coffee. As I went to turn on the van I found the battery dead. Now this could have ruined the end of a nice trip except for some very nice Israelis. I walked up to 2 gentelman chatting in the parking lot and asked for a jump. After that we were on our way. Thank you to those men.

The following morning my brother-in-law Dovid was supposed to return the van but low and behold, the battery on the clicker was dead. In Israel on many cars you have to input a numerical code to release the ignition so it can be turned on. In this case the keypad was on the clicker on the keychain. So Avis was called and came out to solve the problem. After a few hours the van was returned and that was the end of the rental.

I have a long history with Avis and I have had some lemon cars from them. So I called Avis and after telling my story to the customer service representative she offered to refund half of my rental fee. Now this is what I call customer service. Thanks Avis.

I updated my software on my Nokia E61i a few days ago and the darn thing was running slow and doing funny things. So I decided to do a hard reset. With that done I had to input all the settings again and one of the first things I always do is go to the Nokia website and send the internet settings to my phone via sms. Well it wasn’t working so I thought I should just phone up AT&T and they would send them to me. Think again. They were very nice but told me they couldn’t help. My next thought was to call Nokia. I’m glad I did. The very nice women I got on the phone (I will with hold her name) wasn’t able to get the settings emailed to me so she just sent them to her personal phone. Wow someone took a vested interest in ME (this is one of the many reasons I’m loyal to Nokia). After she got the settings on her E70 she went in and walked me thorough inputting those mMode settings for AT&T into my phone. Walla! This woman is a genius. She got it right the first time.

I thought to myself, what if this happens again or when I get a new phone, I will need these settings and the Nokia woman said that the newer phones come with a wizard that is supposed to set it all up, but it won’t for AT&T. So what do I do, I ask her to email me the settings. She said she wasn’t able to for one reason or another but was nice enough to take her time and read them to me so I could type them and email them to myself to keep on file.

Thank you Nokia Customer Care!

Here is their number if anybody in the US needs help 888-665-4228